Services Innovation: Development of Supports for Wales

CMI developed interventions for a new business support programme for services innovation in Wales.

It was based on an assessment of existing policy and support measures in Wales, and an analysis of comparative practices across Europe. The main focus of the project, however, was on the development of 13 case studies of services and manufacturing companies, in Wales, innovating in services. The findings from this research were subsequently presented and discussed in a policy maker workshop, and set out in a final report. This report incorporated a detailed set of recommendations for existing innovation support measures, new support measures and structured timetables for implementation.